# How to add chatbot suggestions to your AI chat widget?

Source: https://ticketdesk.ai/docs/how-to-add-chatbot-suggestions-to-your-ai-chat-widget/558
Updated: 2026-07-29

Chatbot suggestions help visitors start a conversation by displaying clickable buttons before they send their first message. When a visitor clicks a suggestion, the configured message is automatically sent to the chatbot.

## Add Suggestions
To add a suggestion, open your chatbot and click on **Suggestions option**

1. Click **Add Suggestion** .
2. Enter a **Label** (this is the text displayed on the button).
3. Enter a **Message** to send when the button is clicked. If left empty, the label itself will be sent as the user's message.
4. Repeat these steps to add more suggestions.

![Add Suggestions|690x412](upload://nwEqCzLauPJXVxH5zcEIa57dbaJ.png)


> Note: The welcome message is automatically hidden when suggestions are configured, providing a cleaner conversation starter experience.

## Example Suggestions

| Label | Message Sent |
|-------|--------------|
| Pricing | Can you explain your pricing plans? |
| Book a demo | I'd like to schedule a product demo. |
| Contact sales | Contact sales |

![Example Suggestions in Chatbot|690x473](upload://LlGMV7hvi9zHfS6CbKypdgyWG1.png)