# How to Assign Tickets in Ticketdesk AI

Source: https://ticketdesk.ai/docs/how-to-assign-tickets-in-ticketdesk-ai/460
Updated: 2025-11-25

Assigning tickets ensures proper ownership and accountability for customer issues. Here's how to assign your customer support tickets to a team member.

In [Ticketdesk AI](https://ticketdesk.ai/), you can assign tickets in two ways - **manually** or by setting up **automatic assignment rules** to auto-assign based on pre defined conditions.

## Manual ticket assignment

Manual assignment gives you full control to support managers to set who handles each incoming ticket. Follow these steps to assign a ticket manually -

1. Open the ticket you want to assign
2. Find the "Assignee" field in the right section of ticket details

![Individual Assignment|690x327](upload://7BWrNpYQeTaM7jscjLMPNl0O5C8.png)

3. Click the dropdown arrow next to "Unassigned"
4. Select an agent from the list
5. Click "Save" to assign

![Select an agent to assign tickets|690x279](upload://8eDHnNxYxRHpJog6pXn2MEvdDaN.png)

## Automatic assignment rules

[Automatic rules](https://ticketdesk.ai/docs/how-to-automate-ticket-responses-with-ai/473) help streamline your workflow by routing tickets to the right agent or department without manual effort.

1. Go to Automations > Create a new rule
2. Set trigger conditions, for example: "if subject contains billing"

![trigger conditions|690x377](upload://7ipsu9cvoKXTHfCFXRtQKOWFMcx.png)

3. Choose the target team or agent.
4. Save the rule, and Ticketdesk AI will automatically assign future tickets that match the criteria.


![assign to|690x229](upload://cP0mxIl067SJ7bdsMIS5EKTCSLe.png)