A Next-Gen Support Stack for the AI-Driven Future

Create separate inboxes for support, sales, and business teams. Each inbox comes with a dedicated email address for streamlined communication.

• Dedicated email addresses per inbox
• Automatic ticket routing
• Custom inbox rules
• Priority management

Save time with pre-written responses for common inquiries. Use dynamic variables to personalize messages automatically.

• Template library
• Dynamic variables (e.g., {ticket_id}, {customer_name})
• Response categories
• Quick insert shortcuts

Send responses from your own email addresses. Set up multiple sender accounts for different departments.

• Custom email domains
• SPF & DKIM setup
• Email signatures
• Reply-to management

Organize tickets with powerful tagging system. Automate tag assignment based on content and rules.

• Automated tagging
• Tag hierarchies
• Bulk tag management
• Tag-based automation

Manage team members, roles, and permissions. Set up approval workflows and access controls.

• Role-based access control
• Team hierarchies
• Performance tracking
• Shift management

Let AI handle common queries automatically. Train custom models on your knowledge base.

• Smart response suggestions
• Sentiment analysis
• Language detection
• Custom AI training

Create custom workflows to automate ticket handling. Set up rules for routing and escalation.

• Visual workflow builder
• Conditional logic
• SLA management
• Escalation rules

Customize every aspect of your helpdesk. Set up integrations and configure advanced features.

• Custom fields
• API access
• Webhook integration
• Advanced reporting