Security
Your data,
protected at every layer.
Security is built into how we host, process and store your support data, so your customers' conversations stay private.
Contact the security teamMeasures
Layers of protection.
Encryption
Data is encrypted in transit and at rest with industry-standard protocols.
Two-factor authentication
An extra layer of sign-in security with authenticator apps and security keys.
SOC 2 Type II
Regular third-party audits against security and privacy standards.
Secure data centers
Redundant data centers with 24/7 monitoring and physical security.
Automatic backups
Automated backups with point-in-time recovery.
Access controls
Role-based access control and custom permission sets.
Activity monitoring
Audit logs and real-time security monitoring.
Compliance ready
GDPR, CCPA and HIPAA (Enterprise) measures built in.
Certifications
Infrastructure and compliance
Ticketdesk AI runs on enterprise infrastructure with ISO 27001, SOC 2 Type II and HIPAA compliance, deployed across regions for availability and data residency.
- 01SOC 2 Type II
- 02ISO 27001 compliant infrastructure
- 03GDPR and CCPA compliant
- 04HIPAA ready on Enterprise
Infrastructure
Global and resilient
Hosted close to your customers, monitored around the clock.
- 01Multi-region deployment in the US, EU and Asia
- 0299.99% uptime SLA on Enterprise
- 03Data residency options
- 0424/7 security monitoring
Sub-processors
Trusted sub-processors.
Providers we work with to run the service, all held to our security standards.
| Provider | Purpose | Data region | Privacy policy |
|---|---|---|---|
| Infrastructure and security | |||
| Cloudflare | DDoS protection, CDN, WAF and edge compute | Global edge network | View |
| Amazon Web Services | ISO 27001, 27017 and 27018 certified cloud infrastructure | US East, EU (Frankfurt), Asia (Mumbai) | View |
| Payments | |||
| Stripe | PCI DSS Level 1 payment processing | US, EU | View |
| PayPal | Payment gateway with fraud prevention | US, EU, Asia Pacific | View |
| Communication | |||
| SendGrid | Transactional email delivery | US, EU | View |
| Mailchimp | Marketing email automation | US | View |
| Crisp.chat | Encrypted customer messaging | EU (France) | View |
| Analytics | |||
| Google Analytics | Web analytics with data anonymization | US, EU | View |
Questions about our security practices? Contact the security team.