Enterprise-grade
security for your data
Your security is our top priority. We implement multiple layers of protection to keep your data safe and ensure compliance with industry standards.
Comprehensive security measures
Multiple layers of protection to ensure your data remains secure and private
End-to-End Encryption
All data is encrypted in transit and at rest using industry-standard encryption protocols.
Two-Factor Authentication
Additional security layer with support for authenticator apps and security keys.
SOC 2 Type II Certified
Regular third-party audits ensure compliance with security and privacy standards.
Secure Data Centers
Hosted in secure, redundant data centers with 24/7 monitoring and physical security.
Automatic Backups
Regular automated backups with point-in-time recovery capabilities.
Access Controls
Granular role-based access control and custom permission sets.
Activity Monitoring
Comprehensive audit logs and real-time security monitoring.
Compliance Ready
GDPR, HIPAA, and other regulatory compliance measures built-in.
Infrastructure & Compliance
Ticketdesk.ai is hosted on enterprise-grade infrastructure with ISO 27001, SOC 2 Type II, and HIPAA compliance. Our multi-region deployment ensures high availability and data residency compliance.
Certifications
- SOC 2 Type II Certified
- ISO 27001 Compliant Infrastructure
- GDPR & CCPA Compliant
- HIPAA Ready (Enterprise)
Global Infrastructure
- Multi-region deployment (US, EU, Asia)
- 99.99% uptime SLA
- Data residency compliance
- 24/7 security monitoring
Trusted Sub-processors
We work with industry-leading providers who meet our strict security standards
Infrastructure & Security
| Provider | Description | Data Region | Privacy Policy |
|---|---|---|---|
| Cloudflare | DDoS protection, CDN, and WAF services with enterprise-grade security features | Global Edge Network | View Policy |
| Amazon Web Services (AWS) | ISO 27001, 27017, 27018 certified cloud infrastructure with advanced security controls | US East, EU (Frankfurt), Asia (Mumbai) | View Policy |
Payment Processing
| Provider | Description | Data Region | Privacy Policy |
|---|---|---|---|
| Stripe | PCI DSS Level 1 certified payment processing | US, EU | View Policy |
| PayPal | Secure payment gateway with fraud prevention | US, EU, Asia Pacific | View Policy |
Communication
| Provider | Description | Data Region | Privacy Policy |
|---|---|---|---|
| SendGrid | Transactional email delivery with security compliance | US, EU | View Policy |
| Mailchimp | Marketing email automation with data protection | US | View Policy |
| Crisp.chat | Encrypted customer messaging platform | EU (France) | View Policy |
Analytics
| Provider | Description | Data Region | Privacy Policy |
|---|---|---|---|
| Google Analytics | Privacy-focused web analytics with data anonymization | US, EU | View Policy |
Questions about our security practices?
Our security team is available to discuss your specific requirements and provide detailed information about our security measures.