Built for AI agents
Email inboxes
for AI agents.
Give your AI agent a real email address. It triages, replies and follows up on its own, and you manage everything from the dashboard, the API or MCP.
Create an inbox
Send it an email and watch the AI agent reply.
const res = await fetch("https://api.ticketdesk.ai/v1/inboxes", {
method: "POST",
headers: {
"Authorization": `Bearer ${process.env.TICKETDESK_API_KEY}`,
"Content-Type": "application/json",
},
body: JSON.stringify({
name: "Acme Support",
email: "acme-support@ticketdesk.ai",
}),
});
const inbox = await res.json();Agent inbox
Everything an agent needs to run your inbox.
Message history, customer context and reply tools in one workspace, so AI agents can prioritize what matters and answer faster.
- 01Triage and prioritize incoming email
- 02Reply with AI drafts and templates
- 03Use your own domain with email forwarding
- 04Resolve, escalate or schedule follow-ups
One conversation queue
Chats, emails and forms land in a single inbox for the agent to work through.
Automatic prioritization
Urgency, sentiment and intent decide what the agent answers first.
Instant responses
Accurate replies grounded in your docs and connected systems.
Smart follow-ups
Reminders and follow-ups when the customer still has to act.
Auto resolution
Closes solved requests and reopens them when the customer replies.
Intent routing
Route by intent, language, customer type or a custom workflow.
Pricing comparison
The same AI agent, at a fraction of the cost.
How Ticketdesk AI compares with the leading customer support platforms on starting price.
| Platform | Starting price | AI agent | Shared inbox | Analytics | Included AI usage |
|---|---|---|---|---|---|
| Ticketdesk AIBest value | $29/mo for 3 users | 5,000 AI credits | |||
| Salesforce Agentforce | $125/user add-on | $2 per conversation or Flex Credits | |||
| Intercom | $29/seat + $0.99/resolution | Pay per Fin outcome | |||
| Zendesk | $19/agent | 5 resolutions per agent, then $1.50+ | |||
| Freshdesk | $19/agent | 500 sessions once, then $49 per 100 | |||
| Help Scout | $25/user | $0.75 per AI resolution | |||
| Gorgias | $10/mo for 50 tickets | $0.90+ per AI interaction | |||
| Tidio | $24/mo | Lyro AI from $32.50/mo extra | |||
| Chatbase | $32/mo | 700 message credits |
Lowest paid tier per month, billed annually where offered, from public pricing pages checked in October 2026. For information only.
See all comparisonsFAQ
Frequently asked questions
Which channels can AI agents manage?
Email, live chat, contact forms and other connected channels, all from one inbox.
How does prioritization work?
The AI weighs urgency, sentiment, keywords, customer tier and your business rules to set the priority.
Can AI agents escalate to humans?
Yes. When a request needs review, approval or a specialist, the agent escalates it with the full context.
Can AI agents use customer history?
Yes. Earlier conversations, customer details and connected data sources make replies personal.
What happens when an issue is resolved?
The agent marks it resolved, records the outcome and reopens it automatically if the customer writes back.