Change Log

Here you can track all the changes made on Ticketdesk AI, Open-source Chatbot, Helpdesk API and customer support apps. You may signup to get the latest news in your inbox, every month or watch this page for the list of changes.

MCP Server

Introducing MCP Server support - the fastest way to connect your AI tools with Ticketdesk AI

With MCP (Model Context Protocol), you can now expose your customer support tickets to AI agents, enabling smarter automation, real-time responses, and more powerful integrations across your helpdesk.

Add your MCP server configuration like this:

{
  "mcpServers": {
    "ticketdesk": {
      "url": "https://api.ticketdesk.ai/mcp?apikey=[YOUR_API_KEY]"
    }
  }
}

Check complete documentation here

MCP server
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Search and Filter Logs

You can now search AI automation logs using a Ticket ID.

  • Search automation logs by #ticket_id to trace exactly what actions the AI took for a specific ticket.
  • Easily filter results to debug issues, audit workflows, and understand AI behavior in detail.

Search and Filter Logs
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GPT 5.2 for Customer Support

We’ve added GPT-5.2 to connect your own model, giving you access to Open AI new model for customer support workflows.

What’s new:

  • Improved response accuracy and reasoning
  • Better understanding of customer intent and context
  • More consistent and natural support replies

You can now configure GPT-5.2 just like any other providers on your support agent and start using it immediately in resolving your customer support tickets with AI.

GPT-5.2 for customer support
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Delayed AI Responses

We’ve increased the max delay to up to 12 hours to configure your AI responses with random delay to make the responses more human like -

Delayed AI Responses
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AI Chatbot

Our open-source chatbot is now available in beta - ready to be embedded on your website for live human support + AI-powered customer assistance.

Get started with the integration today, and contact our support team to request beta access.

AI Chatbot
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AI Email Responses

The AI Reply feature is now available for all accounts, enabling automated AI responses for every incoming ticket email, not just the first one.

This means your AI agent can continue handling customer conversations over email and hand off to a human agent whenever necessary - for instance, if a customer says something like “I need a human agent.”

Learn more about configuring and customizing AI responses here.

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