Change Log
Here you can track all the changes made on Ticketdesk AI, Open-source Chatbot, Helpdesk API and customer support apps. You may signup to get the latest news in your inbox, every month or watch this page for the list of changes.
Delayed AI Responses
We’ve increased the max delay to up to 12 hours to configure your AI responses with random delay to make the responses more human like -
AI Chatbot
Our open-source chatbot is now available in beta - ready to be embedded on your website for live human support + AI-powered customer assistance.
Get started with the integration today, and contact our support team to request beta access.
AI Email Responses
The AI Reply feature is now available for all accounts, enabling automated AI responses for every incoming ticket email, not just the first one.
This means your AI agent can continue handling customer conversations over email and hand off to a human agent whenever necessary - for instance, if a customer says something like “I need a human agent.”
Learn more about configuring and customizing AI responses here.
