Change Log
Here you can track all the changes made on Ticketdesk AI, Open-source Chatbot, Helpdesk API and customer support apps. You may signup to get the latest news in your inbox, every month or watch this page for the list of changes.
Search and Filter Logs
You can now search AI automation logs using a Ticket ID.
- Search automation logs by
#ticket_idto trace exactly what actions the AI took for a specific ticket. - Easily filter results to debug issues, audit workflows, and understand AI behavior in detail.
GPT 5.2 for Customer Support
We’ve added GPT-5.2 to connect your own model, giving you access to Open AI new model for customer support workflows.
What’s new:
- Improved response accuracy and reasoning
- Better understanding of customer intent and context
- More consistent and natural support replies
You can now configure GPT-5.2 just like any other providers on your support agent and start using it immediately in resolving your customer support tickets with AI.
Delayed AI Responses
We’ve increased the max delay to up to 12 hours to configure your AI responses with random delay to make the responses more human like -
AI Chatbot
Our open-source chatbot is now available in beta - ready to be embedded on your website for live human support + AI-powered customer assistance.
Get started with the integration today, and contact our support team to request beta access.
AI Email Responses
The AI Reply feature is now available for all accounts, enabling automated AI responses for every incoming ticket email, not just the first one.
This means your AI agent can continue handling customer conversations over email and hand off to a human agent whenever necessary - for instance, if a customer says something like “I need a human agent.”
Learn more about configuring and customizing AI responses here.
