Customer support teams often deal with repetitive questions, from password reset requests to order status updates for their tickets. Using canned responses in Ticketdesk AI, you can create re-usable email templates to insert pre-written replies into tickets.
Canned responses save time, ensure consistency across your support team, and improve customer satisfaction by delivering quick answers. You can also insert dynamic parameter like {{requester.name}}, {{ticket.subject}} or {{ticket.ticket_id}}, so each reply feels personal to the ticket requester without requiring manual editing.
Create Canned Response Email
- Login to your Ticketdesk AI Account
- Go to Canned Responses page from sidebar
- Click on the create button to create a new canned response.
- Write the email content and friendly name to save it
Support Ticket Response
No, you can simply select the canned response from your Ticketdesk AI reply panel. The placeholders will automatically fill with the correct ticket details, saving valuable time for your helpdesk team in writing the personalized responses.
- Open the ticket you are working on, and click on the Canned Responses dropdown.
- Select a canned response and it will automatically compose the email with parameter merged and ready to send.
Alternatively, you can enable AI replies, where Ticketdesk AI automatically write responses based on the conversation history and knowledge base provided while the agents training.