Training an AI agent for customer support is all about uploading your documents, website help articles, FAQs, product manuals, and any other customer service resources you already have. With Ticketdesk AI, you can quickly train your AI assistant to answer customer questions by feeding it the right knowledge base.
95% of customer interactions are predicted to be handled by AI by 2025, and 91% of businesses are positive about using AI for consumer engagement according to recent industry research. Companies across every sector are discovering that AI customer support isn’t just a nice-to-have anymore - it’s becoming essential for staying competitive.
Uploading Text Files
If you already have FAQs, product guides, or documentation written down, you can train your AI agent in just a few steps:
- Login to your Ticketdesk AI account
- Open your AI agent, or create new if you’ve not created an AI agent
- Click on the “+” button beside Sources to add a new source
- Prepare your content as a plain text or markdown formatted
- Enter the text and click on “Add Sources” button
- Ticketdesk AI will automatically index the content, making it searchable by your AI agent.
Every document manual, help center article, troubleshooting guide, and FAQ content you upload becomes part of your AI customer service brain. Customers ask questions, and your AI pulls the exact information from your documents to give them accurate responses based on the knowledge base.
Your AI agent training is really just showing the system what you already know. Upload your return policy, and it handles return questions. Add your technical specifications, and it answers product details. Include your setup guides, and it walks customers through installations.
Crawling URLs
If your documentation is live on a website, you don’t need to copy-paste. Simply upload the URLs in bulk.
- Click on the Add Sources
- Select “URLs” types
- Enter the URLs into the box and submit to start crawling
When you upload the URLs, Ticketdesk AI automatically crawls the pages, skipping headers, navigation menus, and other non-essential elements. The relevant content is then extracted and converted into clean markdown before being indexed, ensuring your AI agent trains on only the most useful information from the given URL.
Ticketdesk AI transforms your static website content into dynamic customer support AI. Instead of customers scrolling through long articles and guide to find their answer, they simply ask their question in plain English and get exactly what they need from your uploaded materials.
You can upload up to 100 URLs per batch to train your AI agent directly from your website. Once submitted, the crawler runs in the background, extracting and indexing the content automatically. You can easily track progress in the “Sources” section, where a check icon appears to indicate the status of each crawl and indexing by AI.
