AI agents
that answer every ticket,
on email and chat.

Ticketdesk AI learns from your docs and past tickets, replies to customers in seconds and routes the hard questions to the right teammate, around the clock.

Start free trial Book a demo

Live in minutes. Plans from $29 a month.

app.ticketdesk.ai/ticketsYour team

Acme support

Replies instantly

Hi there! Ask me anything about Acme, from pricing to setup.

Do you integrate with Shopify?

Yes! Install the Acme app from the Shopify App Store, then connect your store under Settings › Integrations.

Great, can I talk to someone about volume pricing?

Of course. I've created a ticket and our sales team will email you within the hour.

PricingTalk to a humanSetup guide

Type a message…

1Connect your inbox
2Add your docs
3Let AI reply

faster first response: 90%; faster first response
answers on every channel: 24/7; answers on every channel
of tickets resolved by AI: 70%; of tickets resolved by AI
a month to get started: $29; a month to get started

AI agents

An agent that knows your product.

Every ticket is read, answered from your knowledge and either resolved or handed to the right person with full context.

01Replies in seconds, in your tone of voice
02Cites the help article it answered from
03Escalates when confidence is low

01
Ticket arrives
Email to support@acme.com, a chat or an API call
02
AI reads your knowledge
Docs, past tickets and your website, cited in the reply
03
Replies in your tone
Sends it, or leaves a draft for review
04
Resolves or hands over
Escalates to the right teammate with full context

app.ticketdesk.ai/ticketsSample data

Search ticketsOpen · 24

Maya Chen
High
Password reset link expired
AccountAI replied
Jonas Weber
Medium
Invoice for October is missing VAT
BillingAssigned
Priya Nair
Urgent
Webhook retries returning 429
APIEscalated
Lucas Martin
Low
How do I add a teammate?
How-toResolved

Password reset link expired

maya@northwind.io · via support@acme.com

Maya · 2 min ago

Hi, the reset link in my email says it has expired. Can you help me get back in?

AI agent · replied in 4s

Sorry about that, Maya. Reset links last 30 minutes. I sent you a fresh one just now. It expires at 10:42 UTC.

Source: Help center › Resetting your password

Tag: AccountSentiment: NeutralSLA 3h 58m left

Explore customer support AI

Chat widget

One script tag. Instant answers.

Embed the AI chatbot on any website. Visitors get answers from your docs right away, and a ticket is created when they need a human.

index.html

<script>
  window.TICKETDESK_ID = 'd_xxxxxxxx-s-xxxxxxxxxxxx';
</script>
<script src="https://ticketdesk.ai/ticketdesk-chatbot.min.js" async></script>

See the widget Build one for free

Acme support

Replies instantly

Hi there! Ask me anything about Acme, from pricing to setup.

Do you integrate with Shopify?

Yes! Install the Acme app from the Shopify App Store, then connect your store under Settings › Integrations.

Great, can I talk to someone about volume pricing?

Of course. I've created a ticket and our sales team will email you within the hour.

PricingTalk to a humanSetup guide

Type a message…

For AI agents and developers

Give your agent an inbox, with one API call.

Create real email inboxes for your own AI agents, then read, tag, assign and reply to tickets over REST or the MCP server.

01REST API with an OpenAPI spec
02MCP server for Claude, ChatGPT and other clients
03Agent skill file that teaches agents every endpoint

Try an agent inbox API reference OpenAPI spec

create-inbox.ts

const res = await fetch("https://api.ticketdesk.ai/v1/inboxes", {
  method: "POST",
  headers: {
    Authorization: `Bearer ${process.env.TICKETDESK_API_KEY}`,
    "Content-Type": "application/json",
  },
  body: JSON.stringify({
    name: "Acme Support",
    email: "acme-support@ticketdesk.ai",
  }),
});

const inbox = await res.json();

mcp.json

{
  "mcpServers": {
    "ticketdesk": {
      "type": "http",
      "url": "https://api.ticketdesk.ai/mcp",
      "headers": { "Authorization": "Bearer <TICKETDESK_API_KEY>" }
    }
  }
}

Analytics

See what your customers ask about.

Ticket volume, first response time, CSAT and AI resolution in real time, by inbox, tag and channel.

01AI resolution and time saved
02SLA and response time tracking
03Topics that drive volume

app.ticketdesk.ai/reportsSample data

Support overview

All inboxes · last 14 days

Last 14d

Tickets

1,284

Resolved by AI

68%

First response

CSAT

94%

Tickets per day

Resolved by AI Handed to a human

The help desk around your agent.

Training sources

Websites, docs, FAQs and files. Answers cite the page they came from.

50+ languages

Customers write in their language and get a reply in it.

Automation rules

Route, tag, prioritize and reply automatically with simple rules.

Canned responses

Saved replies with variables for the answers you send every day.

Bring your own model

Use OpenAI, Anthropic, Google or a custom LLM with your own key.

Secure by design

Encryption in transit and at rest, roles and audit logs on Enterprise.

All features

Pricing

Simple plans that scale with you.

Every plan includes AI agents, the chat widget, API access and a free trial.

Basic

AI help desk for startups and small teams

$29/ month

1 AI agent
5,000 AI credits
5 automation rules
3 team members
250 training sources
Reporting and insights
API access
Email support

Start free trial

Professional

Automation at scale for growing teams

$79/ month

2 AI agents
15,000 AI credits
10 automation rules
5 team members
2,500 training sources
Reporting and insights
API access
Email and chat support

Start free trial

Business

Scale support with advanced AI models

$249/ month

5 AI agents
40,000 AI credits
20 automation rules
10 team members
10,000 training sources
Reporting and insights
API access
Email, chat and call support
Bring your own AI model

Start free trial

Enterprise

Dedicated AI infrastructure, compliance and customization

Custom

Unlimited team members
Unlimited AI agents and credits
Unlimited training sources
Custom AI model training
Custom integrations
White labeling
Audit logs
Security and legal review
Dedicated account manager
SLA guarantees

Contact sales

Compare with Zendesk, Intercom and other help desks.

Free tools

Free tools for support teams.

All free tools

AI chatbot builder CSAT calculator Help desk ROI calculator Response time calculator Support funnel calculator SLA countdown timer JSON formatter JWT decoder Base64 encode and decode HTML to Markdown Markdown to HTML Diff checker

FAQ

Frequently asked questions

What is Ticketdesk AI?

An AI help desk. AI agents answer your support email and website chat using your docs and past tickets, and hand over to your team when a human is needed. Tickets, automations, analytics, an API and an MCP server are included.

How do I train the AI agent?

Add training sources: your website, help center, docs, FAQs and files. The agent answers from them and cites the source it used. Re-sync any time your content changes.

Which channels does it support?

Email (use a ticketdesk.ai address or forward your own domain), the website chat widget, contact forms and the REST API. Every channel lands in one ticket queue.

Can I use my own AI model?

Yes. The Business and Enterprise plans let you bring your own model with an API key from OpenAI, Anthropic, Google or a custom provider.

Does it work with AI agents and MCP clients?

Yes. Agents can create inboxes, read and reply to tickets through the REST API or the MCP server, and the agent skill at /.well-known/agent-skills/SKILL.md explains every endpoint.

How much does it cost?

Plans start at $29 a month with 5,000 AI credits, and every plan starts with a free trial. Annual billing includes one month free.

AI agentsthat answer every ticket,on email and chat.

An agent that knows your product.

One script tag. Instant answers.

Give your agent an inbox, with one API call.

See what your customers ask about.

The help desk around your agent.

Training sources

50+ languages

Automation rules

Canned responses

Bring your own model

Secure by design

Simple plans that scale with you.

Basic

Professional

Business

Enterprise

Free tools for support teams.

Frequently asked questions

AI agents
that answer every ticket,
on email and chat.