Response Time Calculator

Ticket Response Time Calculator

Calculate average first response time, median response time, and SLA compliance to improve your support team's performance.

Ticket Data

Ticket #1

Submitted Date & Time

First Response Date & Time

Ticket #2

Submitted Date & Time

First Response Date & Time

Ticket #3

Submitted Date & Time

First Response Date & Time

Response Time Analysis

Enter ticket submission and response times to calculate metrics

Frequently Asked Questions

What is First Response Time (FRT)?

First Response Time is the time between when a customer submits a ticket and when they receive the first response from your support team. It's a key SLA metric that impacts customer satisfaction.

What are good response time benchmarks?

Industry benchmarks vary: Email support typically aims for 24 hours, live chat for under 2 minutes, and phone support for immediate pickup. Premium support often targets 1-4 hour email response times. Use our CSAT calculator to correlate response times with satisfaction.

How can I improve response times?

Strategies include automation, canned responses, proper ticket routing, adequate staffing during peak hours, and setting clear SLA expectations. Consider using our ROI calculator to justify investments in support tools.