SLA Countdown Timer
Support SLA Countdown Timer
Track response time commitments with a visual countdown timer. Never miss an SLA deadline and maintain excellent customer service standards.
Timer Configuration
Ready to Start
00:00
Stopped
Quick SLA Presets
SLA Best Practices
Critical
Service down, security breach, data loss
Target: 1-2 hours
High
Major feature broken, multiple users affected
Target: 4-8 hours
Medium
Minor issues, single user problems
Target: 24 hours
Low
Feature requests, general questions
Target: 48-72 hours
Frequently Asked Questions
How do SLA timers help support teams?
SLA timers create urgency awareness, help prioritize tickets, prevent SLA breaches, and improve response times. They're essential for maintaining service quality and customer satisfaction. Use with our response time calculator to analyze performance.
What are typical SLA timeframes for different priorities?
Common SLAs: Critical (1-2 hours), High (4-8 hours), Medium (24 hours), Low (48-72 hours). These vary by industry and service level. Track your actual performance with our CSAT calculator to optimize SLAs.
Can I customize this timer for my team's SLAs?
Yes, The timer supports custom timeframes and priority levels. You can set different SLAs for various ticket types and priorities. Consider using our ROI calculator to evaluate the impact of SLA improvements.