Free tool · Support metrics
SLA countdown timer
Start a timer per ticket, see which one is due next and get a heads-up before you breach the SLA.
Runs in your browser. Nothing you paste is uploaded.
About this tool
SLA countdown timer: how it works
This is for the days you are working out of a shared mailbox or a tool without SLA tracking. Add a timer for each ticket you are responsible for, and the list keeps the one closest to breach at the top. The soonest deadline also shows in the browser tab title, so you can keep it pinned.
Timers are based on the deadline, not on counting seconds, so they stay correct when the tab is in the background or your laptop sleeps. If a ticket came in 20 minutes before you saw it, enter that and the clock starts from when the customer actually wrote. Everything is saved in this browser only.
Mark a ticket as replied and it moves to the done list with how much time was left, which gives you a quick SLA hit rate for the shift. A help desk should do this for you. In Ticketdesk the AI agent reads and prioritizes new tickets, see how to prioritize tickets.
What it does
- Several timers at once, sorted by time left
- Editable SLA policy per priority
- Back-date the start to when the ticket came in
- Browser notifications at 25% left and on breach
- Timers survive reloads and closing the tab
Building on Ticketdesk?
Automate tickets, AI agents and inboxes from your own code.
FAQ
SLA countdown timer: common questions
What are typical SLA response times by priority?
A common starting point: urgent 1 hour, high 4 hours, normal 24 hours, low 3 days. Select Edit on the SLA policy to change them, and they are remembered next time.
Does the SLA timer keep running if I close the tab?
Yes. Timers are stored in your browser with their start time and deadline, so they pick up where they left off when you come back. Clearing site data removes them.
Can I pause an SLA timer?
Yes, for example while a ticket waits on the customer. Paused time is added back to the deadline. This matches how most help desks pause SLAs in a pending status.
How do SLA notifications work?
Turn on notifications and allow them in the browser prompt. You get one alert when 25% of the time is left and another on breach. To review how you did over a week, paste the timestamps into the response time calculator.