Customer Satisfaction Calculator
Calculate CSAT, NPS, and average rating scores from your customer feedback and export to PDF for reporting.
Frequently Asked Questions
What is a CSAT score?
CSAT (Customer Satisfaction) score measures how satisfied customers are with your support. It's calculated by dividing the number of satisfied responses (typically 4-5 stars) by the total number of responses, then multiplying by 100. Learn more about CSAT best practices
What is a good CSAT score for helpdesk software?
A CSAT score above 80% is generally considered excellent for helpdesk and customer support. Scores between 60-80% are good, while anything below 60% suggests room for improvement.
How are star ratings mapped to satisfaction?
Ratings of 4 and 5 stars are counted as "satisfied." Ratings of 1-3 stars are considered neutral or dissatisfied. This is the industry-standard approach used by most helpdesk platforms.
What is the NPS score shown here?
NPS (Net Promoter Score) is approximated from star ratings. 5-star responses are treated as promoters and 1-2 star as detractors. NPS = % Promoters - % Detractors, ranging from -100 to 100.
Can I download the CSAT report?
Yes, once you enter your data, click Print / Save PDF button to download the PDF with your custom header: