CSAT Calculator
Customer Satisfaction Calculator
Calculate CSAT, NPS, and average rating scores from your customer feedback. Track satisfaction trends and identify areas for improvement.
Survey Responses
Results
Enter survey response counts to calculate satisfaction scores
Frequently Asked Questions
How is CSAT score calculated?
CSAT (Customer Satisfaction) is calculated as: (Number of satisfied customers / Total number of responses) × 100. Typically, ratings of 4-5 on a 5-point scale are considered satisfied. Learn more about CSAT best practices.
What's a good CSAT score for support teams?
A good CSAT score is typically above 80%, with excellent teams achieving 90%+. However, this varies by industry and customer expectations. Use our funnel calculator to analyze the complete customer journey.
How often should I measure CSAT?
Measure CSAT after each support interaction for real-time feedback. Also conduct monthly or quarterly surveys for broader insights. Consider using our response time calculator to correlate speed with satisfaction.