Documentation

Welcome to the Ticketdesk AI documentation. Here you'll find comprehensive guides and documentation to help you start working with our platform as quickly as possible.

AI Chatbot

Get started with Ticketdesk AI chatbot in just a few minutes.

npm i ticketdesk-chat
// or
yarn add ticketdesk-chat

Using the AI chatbot, you can:

• Embed it across multiple website or domains
• Train with your own data (website, docs, FAQs)
• Connect with multiple AI models(ChatGPT, Gemini, Claude, Perplexity, etc.)
• Add human agents for live support
• Customize branding, inbox, escalation rules and automations

Setup Instructions

1. Login to your Ticketdesk AI account.
2. Create a Chatbot from Settings > Chatbots.
3. Copy your Chatbot ID
   cb_xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
4. Paste the ID into the script inside your webpage.

Using CDN (Recommended)

You can load the chatbot script directly from the Ticketdesk AI CDN:

<script> 
window.TICKETDESK_CHATBOT_ID = 'cb_xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx'; // Replace with your ID 
</script> 
<script src="https://ticketdesk.ai/chatbot.min.js"/>