Documentation

Here you'll find complete guides and setup instructions to help you configure your AI-powered helpdesk, automate support workflows, and embed a chatbot on your website to answer support questions with AI.

AI Chatbot

Get started with Ticketdesk AI chatbot in just a few minutes.

npm i ticketdesk-widget
// or
yarn add ticketdesk-widget

Using the AI chatbot, you can:

• Embed it across multiple website or domains
• Train with your own data (website, docs, FAQs)
• Connect with multiple AI models(ChatGPT, Gemini, Claude, Perplexity, etc.)
• Add human agents for live support
• Customize branding, inbox, escalation rules and automations

Setup Instructions

1. Login to your Ticketdesk AI account.
2. Create a Chatbot from Settings > Chatbots.
3. Copy your Chatbot ID
   d_xxxxxxxx-s-xxxxxxxxxxxx
4. Paste the ID into the script inside your webpage.

Using CDN (Recommended)

You can load the chatbot script directly from the Ticketdesk AI CDN:

<script> 
window.TICKETDESK_ID = 'd_xxxxxxxx-s-xxxxxxxxxxxx'; // Replace with your ID 
</script> 
<script src="https://ticketdesk.ai/ticketdesk-widget.min.js"/>