Tags help organize and categorize tickets for better filtering and reporting. Here’s how to add and manage tags in 4 steps.
Steps -
- Add tags to individual tickets
- Create new tags as needed
- Use bulk tagging for multiple tickets
Add tags to individual tickets
-
Adding Existing Tags
- Start typing in the tag field
- Select from the dropdown of existing tags
- Click the tag to apply it
-
Multiple Tags
- Add multiple tags by selecting each one
- Tags will appear as colored labels
- Click the “x” on any tag to remove it
Create new tags as needed
- Type a new tag name in the tag field
- Press Enter or click “Create new tag”
- The new tag is automatically applied to the ticket
- It becomes available for future use
Common tag examples:
- Priority tags: urgent, high-priority, low-priority
- Issue types: bug, feature-request, billing-issue
- Status tags: pending-review, needs-info, escalated
Use bulk tagging for multiple tickets
-
Select Multiple Tickets
- Go to your ticket list
- Check the boxes next to tickets you want to tag
- Click “Bulk Actions” at the top
-
Apply Tags
- Choose “Add Tags” from the bulk menu
- Select the tags you want to apply
- Click “Apply” to tag all selected tickets
Tags with consistent colors and naming help your team quickly identify ticket types and status at a glance.