Privacy Policy
Introduction
This Privacy Policy explains how Agenty Analytics Pvt Ltd ("we", "us", or "our") collects, uses, and protects your information when you use Ticketdesk.AI ("Service"). We are committed to protecting your privacy and handling your data transparently.
Information We Collect
Account Information:
- Name and email address
- Billing information
- Company details
- Password (encrypted)
Service Data:
- Customer support tickets
- Communication history
- Usage analytics
- Log data
How We Use Your Information
- Providing and improving the Service
- Processing payments
- Sending service updates and notifications
- Analyzing usage patterns
- Customer support
- Legal compliance
Data Storage and Security
We store data on secure servers in multiple regions. We implement industry-standard security measures including encryption, access controls, and regular security audits. Our infrastructure is hosted on AWS and protected by Cloudflare's security services.
Third-Party Service Providers
We use trusted third-party services for specific functions. These providers are bound by confidentiality agreements and are not permitted to use your data for other purposes.
Provider | Purpose | Data Region |
---|---|---|
AWS | Infrastructure | US East, EU (Frankfurt), Asia (Mumbai) |
Cloudflare | Security & CDN | Global Edge Network |
Stripe | Payment Processing | US, EU |
PayPal | Payment Processing | US, EU, Asia Pacific |
SendGrid | Email Delivery | US, EU |
Mailchimp | Email Marketing | US |
Crisp.chat | Customer Support | EU (France) |
Google Analytics | Usage Analytics | US, EU |
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request data deletion
- Export your data
- Object to data processing
Data Retention
We retain your data for as long as your account is active or as needed to provide services. You can request data deletion, subject to legal requirements and legitimate business purposes.
Changes to Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Significant changes will be notified through the Service.
Contact Us
For privacy-related inquiries, please contact us:
Email: [email protected]
Agenty Analytics Pvt Ltd
48, 1st Floor
Omaxe Galleria, Sector 14
Bahadurgarh, Haryana - India (124507)
Last updated: April 2024