Privacy Policy

Introduction

This Privacy Policy explains how Agenty Analytics Pvt Ltd ("we", "us", or "our") collects, uses, and protects your information when you use Ticketdesk.AI ("Service"). We are committed to protecting your privacy and handling your data transparently.

Information We Collect

Account Information:

  • Name and email address
  • Billing information
  • Company details
  • Password (encrypted)

Service Data:

  • Customer support tickets
  • Communication history
  • Usage analytics
  • Log data

How We Use Your Information

  • Providing and improving the Service
  • Processing payments
  • Sending service updates and notifications
  • Analyzing usage patterns
  • Customer support
  • Legal compliance

Data Storage and Security

We store data on secure servers in multiple regions. We implement industry-standard security measures including encryption, access controls, and regular security audits. Our infrastructure is hosted on AWS and protected by Cloudflare's security services.

Third-Party Service Providers

We use trusted third-party services for specific functions. These providers are bound by confidentiality agreements and are not permitted to use your data for other purposes.

ProviderPurposeData Region
AWSInfrastructureUS East, EU (Frankfurt), Asia (Mumbai)
CloudflareSecurity & CDNGlobal Edge Network
StripePayment ProcessingUS, EU
PayPalPayment ProcessingUS, EU, Asia Pacific
SendGridEmail DeliveryUS, EU
MailchimpEmail MarketingUS
Crisp.chatCustomer SupportEU (France)
Google AnalyticsUsage AnalyticsUS, EU

Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request data deletion
  • Export your data
  • Object to data processing

Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can request data deletion, subject to legal requirements and legitimate business purposes.

Changes to Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Significant changes will be notified through the Service.

Contact Us

For privacy-related inquiries, please contact us:

Email: [email protected]

Agenty Analytics Pvt Ltd
48, 1st Floor
Omaxe Galleria, Sector 14
Bahadurgarh, Haryana - India (124507)

Last updated: April 2024