ROI Calculator

Help Desk ROI Calculator

Calculate the return on investment for implementing helpdesk software. Measure cost savings, efficiency gains, and payback period.

Current Support Metrics

Number of Support Agents

Average Hourly Rate ($)

Tickets per Month

Average Resolution Time (minutes)

Monthly Software Cost ($)

One-time Implementation Cost ($)

Expected Efficiency Gain (%)

ROI Analysis

Enter your support metrics to calculate ROI

Frequently Asked Questions

How is ROI calculated for helpdesk software?

ROI is calculated as: (Total Benefits - Total Costs) / Total Costs × 100. Benefits include time savings, reduced staffing needs, and improved efficiency. Costs include software subscription, implementation, and training. Learn more about ROI measurement best practices.

What factors should I consider for accurate ROI?

Consider current support costs, agent hourly rates, ticket volume, resolution times, and efficiency gains from automation. Also factor in implementation costs and training time. Use our CSAT calculator to measure quality improvements.

How long does it take to see ROI from helpdesk software?

Most organizations see positive ROI within 3-6 months. Initial benefits come from automation and efficiency gains, while long-term benefits include reduced hiring needs and improved customer satisfaction leading to retention.