Complete Feature Suite

Everything you need for
exceptional support

Powerful features designed to streamline your customer support workflow, from AI automation to team collaboration and advanced analytics.

Canned Responses

Create and manage pre-written responses with dynamic variables

Password Reset
Billing Inquiry
Feature Request
Preview:

Hi {customer_name}, I'll help you reset your password. Please click the link we've sent to {email} and follow the instructions.

{customer_name}{email}{ticket_id}

Human in Loop

Seamless handoff between AI and human agents

AI confidence scoring
Automatic escalation rules
Agent takeover controls
Seamless conversation transfer

White Label Email

Send responses from your own branded email addresses

Custom email domains
DKIM & SPF configuration
Email templates
Delivery tracking

Multiple Inboxes

Separate inboxes for different teams and departments

Support
support@company.com
12tickets
Sales
sales@company.com
8tickets
Billing
billing@company.com
3tickets

Tagging & Priority

Organize tickets with smart tagging and priority management

Auto-tagging rules
Priority levels
Category management
Bulk operations

Search & Filter

Powerful search and filtering capabilities

#1234high
open

Password reset issue

#1235medium
pending

Billing question

#1236low
closed

Feature request

API Access

Complete REST API for custom integrations

RESTful API
Webhook support
Rate limiting
API documentation

Reports & Charts

Comprehensive analytics and reporting dashboard

Real-time dashboards
Custom reports
Export capabilities
Performance metrics

Multiple AI Models

Choose from various AI models for optimal performance

GPT-4
OpenAI
95%
Gemini Pro
Google
93%
Claude
Anthropic
94%
Llama 2
Meta
91%

Embeddable Chat

Add a chat widget to your website with one line of code

Customizable widget
Mobile responsive
Offline messages
File uploads

Ready to transform your support?

Join thousands of teams already using Ticketdesk.ai to deliver exceptional customer support.