Features
Everything you need
for exceptional support.
From AI agents that answer on their own to the help desk your team works in, every part is built to resolve tickets faster.
AI
AI that does the work
AI agents
Agents that read every ticket and reply from your knowledge.
- Trained on docs, website and past tickets
- Replies in your tone
- Cites its sources
Human in the loop
A smooth handoff between AI and your agents.
- AI confidence scoring
- Automatic escalation rules
- Agent takeover at any time
Multiple AI models
Pick the model that fits each agent, or bring your own.
- OpenAI, Anthropic and Google models
- Bring your own key
- Custom LLMs on Enterprise
Channels
Every conversation in one place
Multiple inboxes
Separate inboxes for teams, brands and departments.
- ticketdesk.ai addresses in seconds
- Forward your own domain
- Inboxes for AI agents
White-label email
Reply from your own branded addresses.
- Custom email domains
- DKIM and SPF setup
- Delivery tracking
Embeddable chat
An AI chat widget on your site with one line of code.
- Theming and suggested questions
- React, Shopify, Wix and HTML
- Creates tickets for humans
Help desk
A help desk that stays out of the way
Tags and priority
Organize the queue with smart tags and priorities.
- Auto-tagging rules
- Priority levels
- Bulk actions
Canned responses
Saved replies with dynamic variables for the answers you send daily.
- Variables for names and links
- Shared across the team
- AI rewrite on demand
Search and filters
Find any ticket by text, customer, tag, status or assignee.
- Full-text search
- Saved filters
- Sort by priority and date
Automation rules
Route, tag and reply automatically with conditions and actions.
- Assign by intent or inbox
- Auto-reply with AI
- Status updates
Reports and charts
Analytics for volume, response times, CSAT and AI resolution.
- Real-time dashboards
- By inbox, tag and agent
- CSV export
API and MCP
A complete REST API and an MCP server for agents and integrations.
- OpenAPI spec
- Webhooks
- MCP server and agent skill