How to Create a New Ticket in Ticketdesk.AI

Creating support tickets helps you track and manage customer inquiries efficiently. Here’s how to create a new ticket in 4 simple steps.

Steps -

  1. Access the ticket creation form
  2. Fill in customer and ticket details
  3. Set priority and assignment
  4. Save and submit the ticket

Access the ticket creation form

  1. Log into your Ticketdesk.AI dashboard
  2. Click on “New Ticket” button in the top navigation
  3. Select “Create Ticket” from the dropdown menu

Create Ticket Button
Create Ticket Button1087×719 70.1 KB

Fill in customer and ticket details

  1. Customer Information

    • Enter customer name in the “Customer” field
    • Add email address
    • Include phone number (optional)

  2. Ticket Details

    • Write a clear subject line describing the issue
    • Add detailed description in the “Description” field
    • Select the appropriate category from dropdown

Customer support ticket Form
Customer support ticket Form1098×767 64.8 KB

Set priority and assignment

  1. Set Priority Level

    • Choose from Low, Medium, High, or Critical
    • Consider urgency and business impact

  2. Assign the Ticket

    • Select an agent from the “Assignee” dropdown
    • Or choose a team/department
    • Leave blank for automatic assignment

Priority and Assignment
Priority and Assignment777×598 26.4 KB

Save and submit the ticket

  1. Review all information for accuracy
  2. Add any relevant tags
  3. Click “Create Ticket” button and you will be redirect to the new ticket page.
  4. Note the ticket number for reference

Create Ticket Success
Create Ticket Success1065×664 56.7 KB

Your ticket is now created and will appear in the tickets table. The assigned agent will receive a notification and can begin working on the issue.