Support Funnel Calculator

Analyze your support funnel to identify where customers drop off and optimize your support process for better resolution rates.

Funnel Data

Total Customer Issues

All customer issues including those resolved via self-service

Self-Service Resolutions

Issues resolved through FAQ, knowledge base, etc.

Support Tickets Created

Customers who contacted support directly

First Contact Resolutions

Tickets resolved on first interaction

Escalated Tickets

Tickets requiring additional support or specialist help

Finally Resolved (After Escalation)

Escalated tickets that were eventually resolved

Abandoned Issues

Customers who gave up without resolution

Funnel Analysis

Enter your support funnel data to analyze performance

Frequently Asked Questions

What is a support funnel?

A support funnel tracks the customer journey from initial issue to resolution, showing where customers drop off or escalate. It helps identify bottlenecks and improvement opportunities in your support process. Learn more about funnel analysis best practices.

What's a good resolution rate?

Industry benchmarks vary, but aim for 80%+ first-contact resolution and 95%+ overall resolution rates. High escalation rates may indicate training needs or process issues. Use our CSAT calculator to correlate resolution rates with satisfaction.

How can I reduce drop-off rates?

Strategies include clearer self-service options, proactive communication, automated status updates, and streamlined escalation processes. Consider using our response time calculator to optimize speed.