Pricing
Pricing that grows
with your support team.
Every plan includes AI agents, the chat widget, ticketing, analytics and API access. Start with a free trial and upgrade when you need more.
Basic
AI help desk for startups and small teams
$29/ month
- 1 AI agent
- 5,000 AI credits
- 5 automation rules
- 3 team members
- 250 training sources
- Reporting and insights
- API access
- Email support
Professional
Automation at scale for growing teams
$79/ month
- 2 AI agents
- 15,000 AI credits
- 10 automation rules
- 5 team members
- 2,500 training sources
- Reporting and insights
- API access
- Email and chat support
Business
Scale support with advanced AI models
$249/ month
- 5 AI agents
- 40,000 AI credits
- 20 automation rules
- 10 team members
- 10,000 training sources
- Reporting and insights
- API access
- Email, chat and call support
- Bring your own AI model
Enterprise
Dedicated AI infrastructure, compliance and customization
Custom
- Unlimited team members
- Unlimited AI agents and credits
- Unlimited training sources
- Custom AI model training
- Custom integrations
- White labeling
- Audit logs
- Security and legal review
- Dedicated account manager
- SLA guarantees
Need custom limits, SSO or a security review? See Enterprise
Pricing comparison
The same AI agent, at a fraction of the cost.
How Ticketdesk AI compares with the leading customer support platforms on starting price.
| Platform | Starting price | AI agent | Shared inbox | Analytics | Included AI usage |
|---|---|---|---|---|---|
| Ticketdesk AIBest value | $29/mo for 3 users | 5,000 AI credits | |||
| Salesforce Agentforce | $125/user add-on | $2 per conversation or Flex Credits | |||
| Intercom | $29/seat + $0.99/resolution | Pay per Fin outcome | |||
| Zendesk | $19/agent | 5 resolutions per agent, then $1.50+ | |||
| Freshdesk | $19/agent | 500 sessions once, then $49 per 100 | |||
| Help Scout | $25/user | $0.75 per AI resolution | |||
| Gorgias | $10/mo for 50 tickets | $0.90+ per AI interaction | |||
| Tidio | $24/mo | Lyro AI from $32.50/mo extra | |||
| Chatbase | $32/mo | 700 message credits |
Lowest paid tier per month, billed annually where offered, from public pricing pages checked in October 2026. For information only.
See all comparisonsFAQ
Pricing questions
Is there a free trial?
Yes. Every plan starts with a free trial, so you can sign up for a test account and connect an inbox before you pay.
Do unused AI credits roll over to the next month?
No, AI credits reset at the start of each billing cycle. You can upgrade your plan at any time if you need more credits.
What does "Bring your own AI model" mean?
On the Business and Enterprise plans you can connect your own AI provider with an API key, and use models from OpenAI, Anthropic, Google or a custom LLM.
Can I upgrade or downgrade my plan anytime?
Yes. Changes take effect immediately and are prorated.
What happens if I run out of AI credits?
You can buy additional credits or move to a higher plan, so your AI agents keep answering without interruption.
Do you offer a discount for annual plans?
Yes, annual billing includes one month free. For example, Basic is $319 a year instead of $348 billed monthly.
What kind of support do I get with each plan?
Basic includes email support, Professional adds chat support, Business adds call support, and Enterprise includes a dedicated account manager.
Can I white-label Ticketdesk AI?
White labeling is available on the Enterprise plan, including your own branding and domain.
How many team members can I add?
Basic includes 3 team members, Professional 5, Business 10 and Enterprise is unlimited.